Privacy Notice

Effective Date: 1 October 2025

  1. Introduction

This Privacy Notice explains how Caravan Atlas SARL (“We,” “Our,” “Us”), a company registered in Morocco, collects, uses, discloses, and protects your Personal Data when you use our website https://mysecretmorocco.com and make bookings with us. We are committed to protecting your privacy and complying with Moroccan Law No. 09-08 concerning the protection of individuals with regard to the processing of personal data.

  1. Identity and Contact Details of the Data Controller

The data controller responsible for processing your Personal Data is:

  • Company Name: Caravan Atlas SARL
  • Address: 109 Avenue Abdelkrim El Khattabi. Residence Jawad, Appt 43, Guéliz, Marrakech, Morocco
  • Contact Email: hello@mysecretmorocco.com
  • Contact Phone (WhatsApp): +212 764 121 61 3
  1. Data We Collect and Legal Basis

We collect the following categories of Personal Data, strictly necessary for the performance of your booking contract. The execution of the booking contract serves as the legal basis for processing:

  • Identity Data (Name, Date of Birth, Nationality): This is essential for service provision, ticket issuance, accommodation booking, and compliance with legal/security travel requirements.
  • Contact Data (Email Address, Phone Number, Physical Address): This is necessary for communication regarding the booking, sending confirmations, and logistical arrangements.
  • Financial Data (Credit Card Details): This is necessary to process payments for the requested services and to finalize the booking transaction.
  • Technical Data (IP Address, Browser Type, Device Type, Usage Data): This is necessary for securing the website, processing online transactions, and ensuring optimal website functionality.
  • Marketing/Communication Data (User preferences for receiving communications): This is used to communicate service-related updates or, only with your explicit opt-in consent, promotional offers strictly related to the travel services you have booked.
  1. How We Use Your Data (Purposes)

Your Personal Data is used exclusively for the following purposes:

  1. Contract Fulfillment: To process and manage your travel bookings, payments, and to provide the requested services.
  2. Communication: To send you booking confirmations, invoices, and essential updates about your itinerary.
  3. Customer Support: To respond to your inquiries and address service-related issues.
  4. Security and Legal Compliance: To comply with legal obligations under Moroccan law, prevent fraud, and secure the website and payment processes.
  1. Disclosure and Recipients of Your Data

We will only disclose your Personal Data to third parties when it is strictly necessary for the execution of your booking contract. By making a booking, you acknowledge and agree to this necessary disclosure.

Recipients may include:

  • Third-Party Service Providers (Activity Operators): We share the necessary Identity and Contact Data (e.g., name, date of birth, nationality, specific contact details) with the local operators, guides, or service providers who are directly responsible for delivering the specific activity or experience you have booked. This sharing is mandatory for them to fulfill their obligation to you.
  • Payment processors to finalize financial transactions.
  • Moroccan regulatory or government bodies, if legally required (e.g., tax authorities, CNDP).

We do not sell your Personal Data to third parties for marketing or any other purpose.

  1. Data Security and Retention

We implement technical and organizational measures to ensure the security of your Personal Data, including encryption for sensitive data (like financial information) during transmission. We retain your data only for as long as necessary to fulfill the purposes for which it was collected.

  1. Your Rights (Under Law 09-08)

In accordance with Law 09-08, you have the following rights, which you can exercise by contacting us at the details provided in Section 2:

  • Right of Access: To know what data we hold about you and to obtain a copy.
  • Right to Rectification: To request the correction of any inaccurate or incomplete data.
  • Right to Object: To object to the processing of your data (e.g., for direct marketing).
  • Right to Erasure (Right to be Forgotten): To request the deletion of your data when it is no longer necessary for the booking contract or other legal obligations.
  1. Governing Law and Jurisdiction

This Policy is governed by Moroccan Law. Any dispute arising from the interpretation or execution of this Policy shall be submitted to the exclusive jurisdiction of the competent courts of Casablanca, Morocco.

 

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